Privacy Policy

1. Introduction

77dp operates as Bangladesh's trusted online casino and sports betting platform. We are fully committed to safeguarding the personal information of every player who registers, deposits, plays, or contacts us via our platform at 77dp.app. This Privacy Policy sets out, in plain and transparent language, exactly what data we collect, how we use it, with whom we share it, and the rights you hold as a user.

By accessing or using 77dp — including registering an account, placing a bet, playing any casino game, or using our payment services through bKash, Nagad, or Rocket — you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully. If you have questions, our support team is available around the clock.

2. Information We Collect

When you use 77dp, we collect various categories of personal information in order to deliver a safe, functional, and personalised gaming experience. The specific data we collect includes:

• Identity information: your full name, date of birth, and a government-issued identification number as required for account verification purposes.
• Contact information: your email address, phone number, and mailing address (if applicable), used to communicate account updates, promotions, and support replies.
• Financial information: deposit and withdrawal transaction records, the payment methods you use (such as bKash, Nagad, Rocket, or Upay account references), and betting history — used strictly for processing payments and fulfilling regulatory obligations.
• Technical information: your IP address, device type, operating system, browser type and version, session timestamps, and in-app navigation data — collected automatically to maintain platform security and improve performance.
• Communication records: support chat logs, email correspondence, and feedback submissions you send to our team — retained to resolve disputes and improve service quality.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless explicitly required by law or with your clear and informed consent.

3. How We Use Your Information

77dp uses collected data only for legitimate, clearly defined purposes directly related to the operation of our platform and the delivery of our services to Bangladesh players. These purposes include:

• Account management: registering and maintaining your player profile, processing logins, and authenticating your identity to prevent unauthorised access.
• Payment processing: handling deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, and maintaining accurate financial records.
• Customer support: responding to enquiries, resolving disputes, processing complaints, and assisting players throughout Dhaka, Chittagong, Sylhet, and across Bangladesh.
• Responsible gaming: monitoring play patterns to identify signs of problem gambling and offering intervention support, in line with our commitment to responsible gaming standards.
• Marketing communications: sending you relevant promotions, bonus offers, and platform news — but only when you have opted in or where permitted by applicable law. You may unsubscribe at any time.
• Platform improvement: analysing aggregated, anonymised usage data to enhance game selection, improve website performance, and develop new features that better serve our players.

4. Cookies and Tracking Technologies

77dp uses cookies and similar tracking technologies (such as web beacons and local storage objects) to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site. Cookies are small text files placed on your device. They do not contain executable code and cannot access files stored elsewhere on your device.

We use three categories of cookies: (a) Essential cookies, required for the site to function and that cannot be disabled; (b) Functional cookies, which remember your language preference and session state; and (c) Analytics cookies, which help us understand aggregate user behaviour to improve the platform. You may configure your browser to refuse non-essential cookies. Note that disabling certain cookies may affect the functionality of the 77dp platform.

5. Data Sharing and Disclosure

77dp does not sell, trade, or rent your personal data to external parties. We may share limited, necessary information with trusted third parties only in the following circumstances:

• Payment processors and financial service partners (such as bKash, Nagad, Rocket, and Upay) solely for the purpose of completing your requested deposit or withdrawal transaction. These partners operate under their own privacy policies and are contractually bound to maintain the confidentiality of your data.
• Technology and platform service providers who assist in operating 77dp's website, infrastructure, and player support systems. These providers are granted access only to the minimum data necessary to carry out their specific contractual functions and are strictly prohibited from using it for any other purpose.
• Legal and regulatory authorities, when we are required by applicable law, court order, or governmental authority to disclose information. In such cases, we will disclose only the minimum data required and will attempt to notify you where legally permitted to do so.

Under no circumstances will we share your personal data with third parties for their own marketing, advertising, or commercial purposes without your explicit, prior, and informed consent.

6. Payment Data and Mobile Banking Partners

77dp supports the most widely used payment methods in Bangladesh, including bKash, Nagad, Rocket, and Upay, alongside traditional bank transfer options through Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and major international card networks. When you make a deposit or withdrawal, your payment credentials are handled through secure, encrypted channels. 77dp does not store full mobile banking PINs, card numbers, or authentication codes on our servers.

Transaction records — including the amount, method, timestamp, and outcome — are retained as part of your account history for internal auditing, dispute resolution, and compliance purposes. Accessing another player's payment records is strictly prohibited and our systems are architected to prevent cross-account data exposure at every layer.

7. Data Retention

77dp retains your personal data for as long as your account remains active and for a reasonable period thereafter, to comply with our legal obligations, resolve disputes, enforce agreements, and maintain business records. The specific retention period for each category of data is determined by its purpose and the applicable regulatory framework.

When you close your 77dp account, we will securely delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or for the resolution of an outstanding dispute. Financial and transaction records may be retained for a longer period as required by applicable financial regulations.

8. Your Rights

As a 77dp player, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you, along with information about how and why it is being processed.
• Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations and any outstanding account balance or dispute.
• Right to restrict processing: you may ask us to suspend the processing of your personal data in certain circumstances, for example while we verify the accuracy of data you have disputed.
• Right to object to marketing: you have an absolute right to opt out of receiving direct marketing communications from us at any time, with no adverse consequences to your account.

We will respond toall verified data rights requests within a reasonable timeframe. In cases where we are unable to fulfil a request — for example, where retention is required by law — we will explain the reason in writing.

9. Security Measures

77dp implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to only the data required for their specific function, regular security audits and penetration testing, and intrusion detection systems monitoring our infrastructure around the clock.

While we apply industry best practices to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users promptly and take immediate steps to contain and remediate the incident.

10. Age Restriction

77dp is strictly an adults-only platform. You must be 21 years of age or older to register an account, place bets, or play any game on 77dp. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has provided us with personal information, we will immediately suspend the account and delete the associated data. If you believe that a minor has registered on our platform, please contact us immediately at [email protected] so we can take swift action.

11. Changes to This Privacy Policy

77dp reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice prior to the changes taking effect.

Your continued use of 77dp after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.